Privacy Policy
Last updated: 7 August 2026
This Privacy Policy describes how Traguer AI ("Traguer AI", "we", "our", "us") collects, uses, stores and protects your personal data when you use the Traguer AI Workspaces desktop application, the community portal, the artificial-intelligence assistant ("Traguer AI") and related services (together, the "Services").
By using the Services, you accept the practices described in this Policy. If you do not agree, please do not use the Services.
1. Data controller
The data controller is:
Traguer AI
Yaoundé, Cameroon
Email: traguer@traguer.com
Phone: (+237) 655 675 604
For any question regarding your personal data, contact us at traguer@traguer.com.
2. Data we collect
We collect only the data needed to operate the Services.
2.1 Account data
When you create an account, we collect:
- your email address;
- your password, stored in encrypted (hashed) form — we never know your password in clear text;
- a display name (optional);
- your account creation date and email verification status.
2.2 Authentication and session data
- Session tokens (stored as an encrypted fingerprint) that keep you signed in;
- IP address and browser/device type at sign-in time, for security purposes.
2.3 AI usage data
When you use the AI assistant, your prompt is sent to our AI model provider (see section 5) to generate a response. We keep a log of the credit cost of each request and the model used, but we do not retain the content of your AI conversations for commercial purposes.
2.4 Credits and payment data
- Credit balance and transaction history (purchases, usage, bonuses, adjustments);
- When paying via Mobile Money, the phone number you enter and the transaction references provided by the payment gateway. We never store your Mobile Money PIN or banking credentials.
2.5 Community content
When you take part in the community portal (announcements, suggestions, help, support), we collect the content you post (questions, answers, comments, votes, support tickets) and the posting date.
2.6 Preferences
- Your chosen language and theme (light/dark), stored locally and/or via a cookie.
3. How we use your data
We use your data to:
- create and manage your account and authenticate you;
- provide the AI assistant and deduct the corresponding credits;
- process your purchases of credits and subscriptions;
- send service emails: verification code, subscription expiry reminders, support replies;
- operate the community portal;
- ensure the security of the Services and prevent fraud or abuse;
- comply with our legal obligations.
We do not send you marketing communications without your consent.
4. Legal basis for processing
We process your data on the following bases:
- performance of the contract between us when you use the Services;
- your consent, where required (for example for certain cookies);
- our legitimate interest in securing and improving the Services;
- compliance with a legal obligation.
5. Sharing data with third parties
We never sell your data. We share it only with the providers strictly necessary to operate the Services:
| Provider | Purpose | Data involved |
|---|---|---|
| OpenRouter (AI model provider) | Generate AI assistant responses | The content of your prompt |
| Monetbil / CamerPay (Mobile Money gateways) | Process payments | Phone number, amount, transaction reference |
| Email host (SMTP) | Send service emails | Email address |
| Server host | Host the application and database | All stored data |
Each provider applies its own privacy policy. We transmit only the data necessary for the relevant purpose.
We may also disclose data if required by law, at the request of a competent authority, or to protect our rights and the safety of users.
6. International transfers
Some of our providers (notably the AI model provider) may process data outside Cameroon. In such cases, we ensure that these transfers are accompanied by appropriate safeguards.
7. Retention period
We keep your data for as long as your account is active. In particular:
- account data is kept until your account is deleted;
- transaction history is kept to meet our accounting and legal obligations;
- verification codes are deleted after they expire;
- community content remains visible until you delete it or your account is removed.
When your account is deleted, your personal data is erased or anonymised, except for data we are legally required to retain.
8. Security
We implement technical and organisational measures to protect your data:
- hashed passwords (never stored in clear text);
- session tokens stored as an encrypted fingerprint;
- communication with our external services over secure channels;
- the AI provider access key kept server-side only, never exposed to your device;
- cryptographic verification of payment notifications.
As no system is infallible, we cannot guarantee absolute security, but we strive to protect your data according to the state of the art.
9. Your rights
In accordance with applicable regulations, notably Cameroonian Law No. 2024/017 of 23 December 2024 governing the protection of personal data, and, where applicable, the European Union's General Data Protection Regulation (GDPR), you have the following rights:
- right of access to your data;
- right to rectification of inaccurate data;
- right to erasure of your data;
- right to object to and restrict processing;
- right to data portability;
- right to withdraw your consent at any time.
To exercise these rights, write to us at traguer@traguer.com. We respond within a reasonable time. You can also manage some of your information directly from your My account area.
10. Minors' data
The Services are not intended for persons under 18 years of age. We do not knowingly collect data about minors. If you believe a minor has provided us with data, contact us so we can delete it.
11. Cookies
The community portal uses a limited number of cookies (session, language preference). For more details, see our Cookie Policy.
12. Changes to this Policy
We may modify this Privacy Policy. In the event of a significant change, we will notify you through the Services or by email. The "last updated" date at the top of this document indicates the version in force.
13. Contact
For any question about this Policy or your personal data:
Traguer AI — Yaoundé, Cameroon
Email: traguer@traguer.com
Phone: (+237) 655 675 604