Refund Policy
Last updated: 7 August 2026
This Refund Policy describes the conditions under which Traguer AI handles refund requests relating to the purchase of credits and subscriptions.
1. General principle
Traguer AI credits and subscriptions are immediately consumable digital products. Once credits are added to your balance, they are considered delivered. As a result, purchases are, in principle, final and non-refundable, except in the cases set out below.
2. Cases giving rise to a refund
You may request a refund in the following situations:
- Double payment: you were charged more than once for the same purchase.
- Payment charged without credits received: your Mobile Money payment was confirmed but the corresponding credits were not added to your balance and the issue could not be resolved.
- Technical error on our side: a malfunction of the Services charged you incorrectly.
In these cases, we refund the amount concerned or re-credit an equivalent amount, after verification.
3. Cases not giving rise to a refund
No refund is granted, in particular, in the following cases:
- credits already consumed through use of the AI assistant;
- welcome credits or free credits, which have no monetary value;
- dissatisfaction with the AI responses, which are generated automatically and provided with no guarantee of result (see the Terms of Service);
- an active subscription that you decide not to renew — the subscription remains active until its expiry date, with no pro-rata refund;
- suspension or termination of your account for a breach of the Terms of Service.
4. Subscriptions
Our subscriptions are manually renewed: no automatic charge is made. You therefore cannot be charged by surprise. A subscription already paid remains active until its expiry date and is not refundable on a pro-rata basis.
5. How to request a refund
For any refund request:
Write to traguer@traguer.com or open a ticket from the Support section of your area.
Provide your account email address, the date and reference of the transaction, and the reason for your request.
We review your request and respond within a reasonable time.
If the refund is granted, it is made through the same payment method as the original purchase, where possible, and according to the timeframes of the relevant Mobile Money gateway.
6. Time limit
Any refund request must be made within fourteen (14) days of the transaction concerned.
7. Changes
We may update this Refund Policy. The "last updated" date indicates the version in force.
8. Contact
For any question about this Refund Policy:
Traguer AI — Yaoundé, Cameroon
Email: traguer@traguer.com
Phone: (+237) 655 675 604